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Frequently Asked Questions

No Gatekeeping Here

Have questions about apartment living, leasing, or what to expect before moving in? Our FAQ page is designed to make your experience simple, transparent, and stress-free. From application requirements and pricing details to pet policies, maintenance requests, parking, utilities, and move-in information, we’ve gathered the answers to the questions we hear most often from future residents.
We believe great customer service starts with clear communication. That’s why our team is committed to providing helpful guidance every step of the way, whether you’re searching for your next apartment home, preparing for move-in day, or settling into your new community.
Our FAQ page is here to help you feel confident throughout your leasing journey while saving you time and providing quick access to important information about our communities, amenities, policies, and resident services. If you still need assistance, our friendly on-site teams are always happy to help.

COMMUNITY AMENITIES & FEATURES

Wesley Townsend Apartment Homes offers a refined amenity collection curated for elevated, walkable high-rise living in the heart of Atlanta, including:

  • Sparkling Swimming Pool
  • 24-Hour Clubhouse with Coffee Bar & Billiards
  • 24-Hour Fitness Center
  • 24-Hour On-Site Convenience Store
  • Personal Concierge Services
  • Valet Dry Cleaning with Complimentary Delivery
  • Packages Delivered Directly to Your Front Door
  • On-Site Dog Park
  • Covered Assigned Garage Parking
  • Controlled Access / Gated Entry
  • Elevator Access on All Floors
  • Complimentary Wi-Fi in All Common Amenity Areas
  • Flexible Lease Terms
  • 6-Star Customer Service Pledge
  • Quarterly Resident Events
  • Walking Distance to the Atlanta Northside BeltLine
  • Walking Distance to Bobby Jones Golf Course
  • 24-Hour Emergency Maintenance

The pool is open from 9:00 AM to 10:00 PM daily during pool season.

Wesley Townsend features a 24-hour fitness center, giving residents the freedom to work out any time on their own schedule. Contact the leasing office for details on specific equipment available.

Yes. Wesley Townsend features a dedicated on-site Dog Park for residents and their pets. The community is also within easy walking distance of additional dog-friendly green spaces and the nearby BeltLine Northside Trail.

PARKING, APPLIANCES & IN-UNIT FEATURES

Yes. Wesley Townsend offers covered assigned garage parking for residents. Please contact the leasing office for current parking rates and availability.

Every home at Wesley Townsend includes a washer and dryer — not just hookups. Select homes also include in-unit laundry as part of the newly renovated finish packages. Contact the leasing office to confirm the specific configuration for your floor plan of interest.

All homes come fully equipped with a refrigerator, oven, microwave, dishwasher, disposal, and ceiling fans in each bedroom. Select newly renovated homes feature granite countertops, stainless steel appliances, glass backsplashes, and hardwood flooring. Every floor plan includes double patio access and keyless locking systems for added convenience and natural light. The building’s solid steel and concrete construction — with eight inches of concrete between floors — provides exceptional sound insulation, a rare and highly valued feature in high-rise living. Residents are responsible for replacing light bulbs as needed after move-in, as all lights are confirmed working at the time of move-in.

Yes. The following breeds are not permitted due to community insurance and safety policies: Rottweiler, Chow Chow, Presa Canario, Doberman, Akita, and Pit Bull (including American Staffordshire Terrier, Staffordshire Bull Terrier, and Bull Terrier). Please contact the leasing office with questions about specific mixed breeds or weight requirements.

PET POLICY

Yes. Wesley Townsend Apartment Homes warmly welcomes pets and features an on-site Dog Park. A maximum of 2 pets per apartment is permitted.

Yes. Wesley Townsend charges a monthly pet rent of $15 per pet per month (subject to change). Please contact the leasing office for current pet rent pricing.

Pet owners pay a one-time non-refundable pet fee of $200 per pet and a refundable pet deposit of $200 per pet, plus a monthly pet rent of $15 per pet (subject to change). All pets must be screened through Petscreening.com, and residents will incur an annual fee per pet paid directly to Petscreening.com for a universal pet profile.

LEASING, APPLICATIONS & MOVE-IN

Applying is fast and simple. Submit your application online at wesleytownsend.com for a $75 application fee per applicant. An Admin & Reservation Fee of $150 plus a Good Faith Deposit of $200 ($350 total) is also required at the time of application. Tours are free, walk-ins are welcome, and appointments are prioritized.

Up-front costs include a refundable security deposit with a minimum of $300 (subject to change based on credit score review during the application process), plus applicable leasing specials that vary. Before moving in, you will need to pay one full month of rent, which includes your base rent, monthly fees, and any one-time fees. The following month, your account will display the prorated rent for the days you lived in the apartment during your move-in month. Contact the leasing office directly for current move-in specials and a full breakdown of first-month costs.

The minimum lease term is 6 months. Longer-term leases are also available. Wesley Townsend offers flexible lease terms to fit a variety of needs. Short-term leases are subject to additional premiums. Please contact the leasing office for current lease term options.

No. Apartments are unfurnished. Residents provide their own furniture and décor.

Subleasing is strictly prohibited. However, you may add a roommate at any point during your lease term. All added roommates must be approved by management and meet the community’s qualification criteria.

To terminate your lease early, specific notice and fee requirements apply as outlined in your residential lease contract. Please contact the leasing office for full details on early termination.

We’re thrilled to tell you that we offer flexibility with our qualifications. We review credit and rental history through a third-party screening program. Depending on your credit profile, approval may include conditions such as an additional deposit prior to move-in. Our team’s job is to get you into your dream home!

Our corporate office can help with this request! You can reach them at 800-695-6292.

RENT, UTILITIES & PAYMENTS

Rent is due on the 1st of each month. Payments are made through the RentCafe Resident Portal, which also supports automatic recurring payments for convenience.

No. Utilities are not included in rent. All utilities are separately billed and metered based on actual usage. Residents also pay a monthly Home Essentials Bundle of $49, which includes: Trash Services ($15/month), Pest Control ($5/month), Package Room & Handling ($3/month), Pool Monitor and Services / Global Maintenance Services / Courtesy Officers ($10/month), and Community Liability Reimbursement ($16/month). Please contact the leasing office for details on establishing utility accounts prior to your lease start date.

Please contact the leasing office for current internet and cable providers serving the community.

Yes. The community requires participation in Protect the Apartment (PTA), a liability waiver program, at minimum the Entry Level, which also requires accompanying renter’s insurance. If you enroll in the Gold or Silver PTA levels, standalone renter’s insurance is recommended but not required. Visit ProtectTheApartment.com to learn more and compare plan options.

Yes. Refer a friend who signs a lease and receive a referral reward. Ask the leasing team for full details on the current resident referral program.

No. A new security deposit is required for each apartment community. Transfer fees and advance notice requirements also apply. Contact the leasing office for specific transfer guidelines.

Yes we do! We offer a Flexible Payment Plan (FPP) available for residents after 90 days of residency and great payment history. Ask your personal leasing consultant for more information!

PEST CONTROL, TRASH & PACKAGES

Pest control service is included in the monthly Home Essentials Bundle at $5/month. To request treatment for your unit, submit a work order through the Resident Portal. Pest control service is available through the portal.

Trash services are included in the monthly Home Essentials Bundle. Please contact the leasing office for trash disposal locations and recycling guidelines on the property. Please break down all cardboard boxes before disposal. Furniture and large bulk items require special disposal arrangements.

Packages are delivered directly to your apartment front door, providing an added layer of convenience and security. Contact the leasing office for details on how the package delivery service works.

LOCATION, NEIGHBORHOOD & SCHOOLS

Wesley Townsend Apartments is located at 200 Colonial Homes Drive NW, Atlanta, GA 30309, nestled between Peachtree Hills and Brookwood in one of Atlanta’s most desirable residential locations. The community is just a two-minute walk from the Atlanta Northside BeltLine and within easy walking distance of Bobby Jones Golf Course and Bitsy Grant Tennis Center. Piedmont Hospital is nearby, and quick access to I-75, I-85, GA-400, and I-285 makes commuting throughout Metro Atlanta seamless. Less than 2 miles from Colony Square and the HIGH Museum, and less than 3 miles from Piedmont Park. For turn-by-turn directions, visit wesleytownsend.com/mapsanddirections or contact our leasing office at (678) 263-2566.

Wesley Townsend is located in Fulton County. Please contact the Atlanta Public Schools district or the leasing office for current school zoning details for your specific address.

Wesley Townsend’s location near I-75, I-85, and GA-400 provides seamless access throughout Metro Atlanta. The Northside BeltLine trail is just a two-minute walk, providing pedestrian and cyclist access to a wide range of Atlanta neighborhoods and destinations. Please contact the leasing office for information on nearby MARTA bus routes serving the community.

Residents enjoy exceptional everyday convenience with Publix, Whole Foods Market, Trader Joe’s, The Fresh Market, ALDI, and Target all within easy reach, as well as the nearby Peachtree Battle shopping area. For dining, the community is surrounded by acclaimed restaurants including Fox Bros. Bar-B-Que, Cafe Sunflower, SweetWater Brewing Company, Treehouse Restaurant and Pub, Houstons, KR SteakBar, and Atlanta Fish Market, among many others. Starbucks and Bloom Coffee Co. are also nearby. Major shopping destinations including Lenox Square and Phipps Plaza in Buckhead are just minutes away. Bobby Jones Golf Course and Bitsy Grant Tennis Center are within walking distance for outdoor recreation, while Duck Pond Park and the Northside BeltLine Trail offer scenic everyday escapes.

TOURS, OFFICE ACCESS & MANAGEMENT

Tours are completely free. You can book an appointment online at wesleytownsend.com or simply walk in during office hours. Walk-ins are always welcome, though appointments receive priority scheduling. The leasing staff and community manager are available during business hours and happy to answer questions in person.

Office Hours:

  • Monday – Friday: 9:00 AM – 6:00 PM
  • Saturday: 10:00 AM – 5:00 PM
  • Sunday: Closed

The leasing office is open during standard business hours. You are welcome to drop in anytime to meet with your leasing consultant or community manager. You may also reach the team by phone at (678) 263-2566 or through the Contact Us page at wesleytownsend.com. For after-hours maintenance emergencies, use the dedicated emergency maintenance line.

MAINTENANCE & REPAIRS

Yes. Wesley Townsend Apartment Homes provides a dedicated on-site Emergency Maintenance Team available 24 hours a day, 7 days a week, 365 days a year, including weekends and holidays. Residents never face an urgent repair situation without support.

The fastest way to request repairs is through the Wesley Townsend Resident Portal, where you can submit a work order online at any time. Our team strives to complete service requests within 48 hours. If the repair cannot be completed in that window, the Community Manager will personally contact you with a status update. For emergencies during business hours, call the leasing office directly at (678) 263-2566. For after-hours emergencies, use the dedicated maintenance emergency line.

The following situations are treated as immediate after-hours emergencies:

  • Active flooding from a sprinkler line, domestic water line, or sewer
  • A flooding hot water heater
  • Complete loss of electrical power (not due to non-payment)
  • Fire in a unit or building
  • Gas leak
  • A door that cannot be secured
  • No functioning toilet when the unit has only one bathroom

The following are not emergencies and will be addressed within 24 hours: no A/C or heat, jammed garbage disposal, lockouts (residents must call a locksmith unless the lock is malfunctioning), no hot water, trap leaks under sinks, non-working appliances (dishwasher, washer/dryer, stove), clogged tubs or sinks (unless overflowing).

No, you are not required to be present. When submitting your work order through the Resident Portal, use the “Access Notes” field to leave instructions for the technician — for example, noting that you have a pet secured in a room, requesting a call before entry, or any other preference.

If you are locked out during office hours, visit the leasing office with a valid photo ID and our team will assist you promptly. Outside of office hours, please contact a local licensed locksmith, as lock-out assistance is not covered by the after-hours emergency line unless the lock mechanism itself is broken or malfunctioning.

Residents are welcome to personalize their home. However, significant modifications — such as repainting walls or making large holes — must be restored to original condition prior to move-out. Any unremedied damage beyond normal wear and tear will be assessed at the time of move-out and charged accordingly.

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